Effective date:
This policy explains how personal information is handled when you use EddingtonPindura.com, make an enquiry or arrange counselling, coaching or personal-development support.
1. Who is responsible for your information
The data controller is Eddington Pindura, based in Newmarket, Suffolk, United Kingdom. For privacy questions, requests or complaints, email support@eddingtonpindura.com.
2. Information you provide
When you get in touch, the information you choose to provide may include your name, email address, telephone number and enquiry content. Correspondence may also include information needed to respond to you, arrange appointments and discuss or provide agreed services.
If you follow a booking link, you leave this website and use the external BookMeNow scheduling service. Appointment information you submit there may include contact details, your chosen appointment and scheduling preferences. Information needed to arrange and administer your appointment may be made available to Eddington through that service.
3. Please avoid sensitive details in initial enquiries
Please do not include detailed confidential medical, mental-health or other sensitive information in an ordinary website enquiry, email or booking form. These initial channels are for making contact and arranging a suitable conversation, not for submitting clinical records or a detailed personal history.
This website does not routinely collect clinical records. If a counselling or coaching relationship begins, any information required for that work will be handled through the appropriate client process and documentation. Any special-category information required at that stage needs an appropriate lawful basis and additional data-protection condition, explained through that process.
4. Why information is used and the lawful bases
- Steps at your request and performing an agreement: to discuss support you have asked about, arrange appointments and provide agreed services.
- Legitimate interests: to respond to enquiries, manage correspondence, administer services, and protect the security and reliable operation of the website. These interests are considered alongside your rights and reasonable expectations.
- Legal obligations: to keep or disclose information where applicable law requires it, including relevant financial and accounting obligations.
- Consent: for optional marketing communications, only where you have actively agreed to receive them. Making an enquiry or booking an appointment does not, by itself, subscribe you to marketing.
Operational communications needed to answer an enquiry or administer an appointment are separate from optional marketing. You can withdraw marketing consent at any time by emailing support@eddingtonpindura.com or using an unsubscribe option provided in a message.
5. Technical information and website operation
Hosting and security providers may process limited technical information needed to deliver pages, investigate faults, prevent misuse and keep the website reliable. This may include an IP address, browser or device information, request times and security or error logs.
This policy does not assume that visiting the website means consenting to optional marketing or other processing that requires consent. External services may use their own cookies and similar technologies when you visit them; check their notices and settings.
6. Sharing information and external destinations
Information may be shared, only as necessary, with providers supporting website hosting and security, email and communications, appointment scheduling, and service or financial administration. Professional advisers or public authorities may receive information where necessary for applicable legal, accounting or regulatory purposes. Providers processing information on Eddington’s behalf are expected to act under appropriate instructions and confidentiality and security arrangements.
BookMeNow, Amazon and any external video-meeting provider used for an agreed appointment operate under their own privacy notices for their services. Follow their notices before submitting information. A link to an external service does not mean that service is controlled by Eddington.
Amazon handles information you provide when viewing or purchasing products there. Affiliate links may identify a referral for commission purposes; they do not make this website the seller or payment provider. Personal information is not sold.
7. International processing
Some service providers may process information outside the United Kingdom. Where Eddington is responsible for a restricted international transfer, appropriate safeguards are required, such as UK adequacy regulations or approved contractual safeguards, with any necessary assessment and supplementary measures. The arrangements depend on the provider and service concerned; you can ask for further information using the contact email above. Independent external services explain their own international processing in their privacy notices.
8. How long information is kept
- General enquiries: normally up to 12 months after the last meaningful contact, unless an ongoing matter or applicable legal requirement justifies keeping them longer.
- Booking, service and financial administration records: only for the period required for relevant contractual, legal and accounting purposes. Separate client documentation will explain any retention arrangements specific to an ongoing professional relationship.
- Marketing preferences: until consent is withdrawn, with a minimal suppression record retained where needed to respect your choice not to receive further marketing.
- Technical records: according to the limited operational and security periods used by the relevant service provider.
Information should be deleted or anonymised when it is no longer needed for the purpose for which it was kept, subject to applicable obligations.
9. Security and automated decisions
Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse or disclosure. Access should be limited to those who need it for the relevant purpose. No website or ordinary email channel can be guaranteed completely secure, which is another reason not to send detailed sensitive information through initial enquiries.
Your information is not used for solely automated decisions producing legal or similarly significant effects.
10. Your data-protection rights
Depending on the circumstances and applicable law, you may have the right to:
- Access your personal information and request a copy.
- Correct inaccurate or incomplete information.
- Request erasure of information.
- Request restriction of processing.
- Object to processing based on legitimate interests, and object to direct marketing at any time.
- Receive or transfer information in a portable format where the right to data portability applies.
- Withdraw consent where processing depends on it, without affecting the lawfulness of processing before withdrawal.
To exercise a right, email support@eddingtonpindura.com. Enough information to confirm your identity and understand the request may be needed. Requests will be considered within the applicable statutory time limits. Some rights have exceptions, for example where information must be retained to meet a legal obligation.
11. Questions and complaints
Please contact Eddington first at support@eddingtonpindura.com if you have a concern about how your information has been handled, so there is an opportunity to investigate and respond.
You also have the right to complain to the UK Information Commissioner’s Office (ICO). You do not have to give up that right by contacting Eddington. Visit the ICO’s complaints page for guidance and to make a complaint.
12. Updates to this policy
This policy may be updated when services, data practices or legal requirements change. The effective date shown on this page will be updated when a revised policy takes effect.